Privacy Policy
Last updated: January 2025
1. Who We Are
Hobart Rubbish Removal operates at hobartrubbishremoval.com.au and provides rubbish removal services across Hobart, Tasmania. In this policy, "we", "us" or "our" refers to Hobart Rubbish Removal.
2. Information We Collect
We collect personal information you provide when:
- Filling in a quote request form on our website
- Calling us or communicating by email
- Booking a job with our team
This information may include your name, phone number, email address, property address and details about your rubbish removal requirements.
3. How We Use Your Information
We use your information to:
- Respond to quote requests and enquiries
- Schedule and deliver rubbish removal services
- Send service-related communications
- Improve our services and website
We do not sell your personal information to third parties.
4. Third-Party Services
We use third-party tools including CRM software (HighLevel) to manage customer enquiries and bookings. These services have their own privacy policies and data handling practices.
5. Photos Taken on Job Sites
Our crews may take photos before, during or after a job for the following purposes:
- Documenting the volume of rubbish for our internal records and your invoice
- Recording any pre-existing damage to property at the start of a job (to keep our liability fair)
- Confirming completion of the job for your reference and ours
- Disposal documentation for estate, insurance or commercial clients on request
Job photos are stored privately. We do not publish photos of your property, contents or address. If we'd like to use a photo for marketing — for example a before/after garage cleanout — we'll ask for your written permission first and de-identify the property.
6. Cookies & Analytics
Our website may use cookies and analytics tools (such as Google Analytics) to understand how visitors use the site. This data is anonymised and aggregated. You can disable cookies in your browser settings without affecting our ability to provide service.
We do not use third-party advertising trackers without prior consent. Marketing pixels, if any, will be disclosed in this policy and operated only with appropriate consent banners.
7. Data Retention
Personal information collected through quote requests is retained for the period reasonably necessary to provide service and meet our record-keeping obligations:
- Quote-only enquiries (no booking made): retained for 12 months then deleted
- Completed jobs: customer details retained for 7 years to meet ATO record-keeping requirements for tax invoices
- Job site photos: retained for 12 months then deleted (longer if you've requested a disposal record for legal or insurance reasons)
- Marketing email addresses (where you've opted in): retained until you unsubscribe
8. Data Security
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Our website uses HTTPS encryption. Customer data stored in our CRM is access-restricted to authorised staff only. We do not share or sell your information to third parties.
If we suffer a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme. Our crew, contractors and office staff are trained to keep customer information confidential — particularly for sensitive jobs like deceased estate cleanouts where discretion is critical.
9. Your Rights
Under the Australian Privacy Act 1988, you have the right to access, correct or request deletion of your personal information. Contact us at info@hobartrubbishremoval.com.au to exercise these rights. We respond to verified requests within 30 days.
10. Contact Us
If you have questions about this privacy policy or how we handle your information, contact us: